AmericasMart Registration is open between shows Monday – Friday from 8:30 a.m. to 5:30 p.m. Complete Show Dates | Location & Showroom Hours

240 Peachtree Street NW, #2200, Atlanta, GA 30303-1327 1.800.ATL.MART | Terms of Use | Privacy Policy | © International Market Centers, LLC

AmericasMart Service Excellence

The level of service we provide everyday to our customers is a product of our values and service standards.

Mission

AMC creates the World's markets of necessity by providing everyone touched by our business with superior service and value achieved through passionate innovation and continuous improvement.

Vision

To be the World's best marketing services company by valuing employees and customers above everything else and better than anyone else.

Service Standards

We are AMC. We are the company's most important resource. We commit ourselves to serve each customer with genuine care and with respect for his or her decision to do business with us. We also commit ourselves to treat each other with respect and with appreciation for the individual and collective contributions that make AMC strong. By adopting these standards, we commit ourselves to know them, to own them, and to use them so that in serving our customers and co-workers, we will always:

  • Anticipate and prevent problems before they occur and complaints before they are voiced.
  • Respond promptly and politely to telephone calls and correspondence within twenty-four hours.
  • Respond positively to customer and co-worker requests; avoid negative words and work to find a satisfactory solution.
  • Maintain a professional appearance.
  • Represent our company positively; always communicate concerns in privacy, knowing that our words and actions determine how we are viewed.
  • Remember that the cleanliness of our facilities is the responsibility of each of us.
  • Practice empathy in all situations.
  • Foster teamwork by presenting solutions rather than voicing problems.
  • Make service seamless; everyone is best served with the fewest possible handoffs.
  • Listen carefully to a problem or concern before reaching a conclusion or offering a comment.
  • Engage customers and co-workers politely; maintain eye contact and use names when possible.
  • Smile‐we’re on stage!

Have Questions About Careers?

We would love to hear from you. Let us know if you have any questions about our upcoming shows. We are happy to help.

Let’s Stay In Touch

AmericasMart® Atlanta | #atlmkt
Atlanta Apparel | #atlapparel
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AmericasMart Registration is open between shows Monday – Friday from 8:30 a.m. to 5:30 p.m. Complete Show Dates | Location & Showroom Hours

240 Peachtree Street NW, #2200, Atlanta, GA 30303-1327 1.800.ATL.MART | Terms of Use | Privacy Policy | © International Market Centers

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