Exhibitor FAQ

1. Where is the closest office supply store?

   Some office supplies, such as paper, pens, staples, etc. can be found at Xpress Printing (located on the ground floor of AmericasMart 1) and DHL (located on suite 8W351 of AmericasMart 3). For a larger selection, Office Max is located on Ponce de Leon in midtown Atlanta.

2. Who do I call for an appointment at the loading dock?

   Contact the shipping supervisor for your building:
   AmericasMart 1: Eric Nealy
   AmericasMart 2: Billy Ayers
   AmericasMart 3: Matt Walker

3. What are the locations and/or phone numbers for on-site shipping providers AmericasMart Logistics, DHL, FedEx, UPS and USPS?

   AmericasMart® Logistics
   Address: 4361 International Parkway, Hapeville, GA 30354
   Schedule Pick-up, Check on delivery or for Package Tracking: 877-588-8930
   After hours pickup & delivery: No
   Hours of operation: 7:30am - 4:30pm
   Location: On-Site
   Method of Payment: Credit Card
   
   USPS
   Address: 240 Peachtree Street NW, Atlanta, Georgia 30303
   Enter using escalator on Peachtree St., attached to AmericasMart 1 and across from Durango’s Steakhouse
   Schedule Pick-up, Check on delivery or for Package Tracking: 800-ASK-USPS
   After hours pickup & delivery: No
   Hours of operation: 9am-5pm, Closed Sat-Sun
   Location: On-Site
   Method of Payment: Credit Card
   
   DHL
   Not on Site - Call to Schedule Pick-up
   Schedule Pick-up, Check on delivery or for Package Tracking: 800-225-5345
   After hours pickup & delivery: No
   Hours of operation: 8am-5pm
   Location: Not On-Site
   Method of Payment: Credit Card
   
   FedEx
   AmericasMart 3, 8th floor, showroom number 8-W354
   Schedule Pick-up, Check on delivery or for Package Tracking: 800-463-3339
   After hours pickup & delivery: No
   Hours of operation: 1am-7pm, Closed Sat-Sun
   Location: On-Site
   Method of Payment: Credit Card
   
   UPS
   Not on Site - Call to Schedule Pick-up
   Schedule Pick-up, Check on delivery or for Package Tracking: 800-833-9943
   After hours pickup & delivery: Yes!
   Hours of operation: 8am-5pm
   Location: Not On-Site
   Method of Payment: Credit Card

4. Where/how do I get AmericasMart permanent I.D. badges?

   I.D. badges may be obtained from the Operations department, located on Spring ST next to the AmericasMart 2 parking garage. To make an appointment or for help, please contact 404.220.3076. Operations is open weekdays from 9 a.m.-5 p.m. You must have required paperwork in-hand or fax it to 678.686.5141 before 4pm one day prior to your scheduled appointment.
   
   Photo I.D. Requirements
   Temporary employees such as designers, manufacturer’s representatives, market employees with a temporary market badge and family members DO NOT qualify for a photo I.D. and must obtain a badge through registration to gain entry. Note: Business cards are not considered authorization from a showroom owner/manager.
   
   Showroom personnel may receive photo I.D.’s if ONE or more of the following is met:
   1. Maintain key authorization with property management. A copy of your showroom’s key authorization list with your name on it is required. Contact the property management office for your building (located in the loading dock) or call: AmericasMart 1 (404.220.2340), AmericasMart 2 (404.220.2590), or AmericasMart 3 (404.220.2880)
   2. Work in the showroom every day on a permanent, daily basis. Those who do not have key authorization but work in a showroom daily will need a signed and dated letter on company letterhead.
   3. Showroom owners, presidents or managers may present either key authorization or the first and signature page of their current lease.
   4. If you are an owner or president and do not live in Atlanta, but would like to obtain a photo I.D., send the company’s key authorization list with your name on it to the address below. Showroom managers may send a key authorization or a letter on company letterhead signed by the owner or president. Mail to:
   AMC, INC.
   Attn: Photo ID Administrator
   240 Peachtree Street, NW, Suite 2200
   Atlanta, GA 30303
   
   Operations must receive all appropriate paperwork before a photo I.D. will be issued. For assistance or more information, please call 404.220.3076 or 404.220.2570.

5. Who do I contact for questions about my leasing bill?

   For all questions concerning your bill, please contact our hotline at: 404.220.3090.

6. Can you recommend a caterer?

   Classic Fare Catering is AmericasMart’s in-house caterer. Located onsite and delivering fresh and delicious food, Classic Fare has a large menu selection that’s perfect for all your events. Special market rates too! Call 404.220.2258 or email mhernandez@americasmart.com for more information.

7. Who do I call for heating and air conditioning issues?

   Heating and air conditioning are provided weekdays from 8am-6pm. and as needed during markets and other events. Prior to markets, A/C hours will be expanded to accommodate set-up activity. There is a charge for heating and A/C requests beyond the normal operating periods. For more information, contact property management in your building.
   AmericasMart 1: Lawona Warren
   AmericasMart 2: Dawn Gholston
   AmericasMart 3: Stephanie Reid

8. What address do I use to ship product to my showroom?

   AmericasMart 1
   Your Company Name
   Showroom # and Fl. #
   240 Peachtree ST NW
   Atlanta, GA 30303-1327
   
   AmericasMart 2
   Your Company Name
   Showroom # and Fl. #
   230 Spring ST NW
   Atlanta, GA 30303-1327
   
   AmericasMart 2 West
   Your Company Name
   Showroom # and Fl. #
   235 Williams Street, N.W.
   Atlanta, GA 30303-1327
   
   AmericasMart 3
   Your Company Name
   Showroom # and Fl. #
   250 Spring ST NW
   Atlanta, GA 30303-1327

9. What are the business hours that I can access my showroom?

   If you have a permanent I.D. badge, you may enter your showroom at your convenience. However, from 7:00pm—7:00am you must enter through security, located on the loading dock of each building. Showroom personnel that enter after-hours are required to sign-in and out with security. If you need an escort to your car, please let security know when you sign-out for the night.

   NOTE: Showrooms left unattended should be locked. In case of a break-in, theft or emergency, call security at 404.220.2553. Showroom security evaluations are available by contacting security.

10. Where do I get ice for my showroom?

    Ice is available by contacting Aramark at 404.220.2258.

11. What are the deadlines for shipping before/during a show?

    Please refer to the Markets page and click the show you are inquiring about for shipping deadlines.

12. What time does housekeeping stop picking-up trash before a show?

    Times vary from show to show, please contact Jeanette White at 404.220.2348 for exact dates and information.

13. Who is in charge of leasing for the temporary exhibitors?

    Jo Ann Miller-Marshall, senior vice president of tradeshows, is responsible for all gift and home furnishings temporary exhibitors. Lori Kisner, senior vice president of apparel, is responsible for all temporary apparel exhibitors. For more information about temporary booth space at our Gift & Home Furnishings markets, visit http://www.americasmart.com/exhibitors/gifttemps/. For more information about temporary booth space at our Apparel markets, visit http://www.americasmart.com/exhibitors/appareltemps/.

14. How do I get keys for my showroom?

    Contact your building’s Property Management representative.
    AmericasMart 1: Lawona Warren
    AmericasMart 2: Dawn Gholston
    AmericasMart 3: Stephanie Reid

15. Who do I contact about advertising opportunities?

    Please contact Greg Joselove or visit Grow Your Business to learn more.

16. Where do I find current market dates and hours?

    Visit Markets and click the show you would like more details for.

17. Can I sell samples during a show?

    AmericasMart is an order-writing facility and strongly discourages the sale of samples during shows, excluding the spring and fall immediate delivery shows.

18. What if my showroom is too hot or too cold?

    Please contact the Property Management representative for your building.
    AmericasMart 1: Lawona Warren
    AmericasMart 2: Dawn Gholston
    AmericasMart 3: Stephanie Reid

19. What if an electrical circuit or outlet malfunctions?

    Please contact the Property Management representative for your building.
    AmericasMart 1: Lawona Warren
    AmericasMart 2: Dawn Gholston
    AmericasMart 3: Stephanie Reid

20. What if the hallway or restroom needs cleaning and/or maintenance?

    Please contact the Property Management representative for your building.
    AmericasMart 1: Lawona Warren
    AmericasMart 2: Dawn Gholston
    AmericasMart 3: Stephanie Reid

21. Who do I contact at AmericasMart in the event of an emergency?

    Security/Emergency: 404.220.2553 (All Buildings 24 Hours/Day)
    First Aid/All Buildings 404.220.2554
    Security Headquarters 404.220.2553

22. Who is the service contractor/decorator for temporary booths?

    The George Fern Company is AmericasMart’s service contractor and decorator for shows. Their offices are located at 4361 International Parkway, Hapeville, Georgia, 30354.

    Contact information for Exhibitor Help:
    Toll Free: 1-800-201-1370
    Business: (404) 921-9904
    Local International: (404) 941-8963
    Email: americasmart@georgefern.com

23. What should I do about solicitors?

    Solicitation is not permitted in AmericasMart Atlanta. If solicitors enter your showroom, please notify security immediately at 404.220.2553.

    If suspicious or undesirable persons are seen loitering in or around your showroom area, please notify security immediately 404.220.2553.

    NOTE: All personnel should have an I.D. badge. Feel free to request to see anyone’s badge you think is suspicious. Security is everyone’s business—help us help you.