In March of 2001, Jeff Portman, President of AMC, Inc., introduced the Malcolm Baldrige National Quality Award framework to our company. Since that time, the staff of AMC has been using the Baldrige Award performance excellence criteria to continuously improve in order to help keep AmericasMart Atlanta the strongest, most competitive, most successful business in our industry.

The Malcolm Baldrige National Quality Award Criteria are designed to help organizations use an integrated approach to organizational performance management that results in:

• delivery of ever-improving value to customers, contributing to marketplace success
• improvement of overall organizational effectiveness and capabilities
• organizational and personal learning

Learn more about the Malcolm Baldrige Award and Criteria by visiting their web site at http://www.quality.nist.gov/. If you have specific questions about the Malcolm Baldrige National Quality Award or Criteria for Performance Excellence, please contact us at webmaster@americasmart.com.