Quality Philosophy
AMC Mission: AMC creates the World’s markets of necessity by providing everyone touched by our business with superior service and value achieved through passionate innovation and continuous improvement.
AMC Vision: To be the World’s best marketing services company by valuing employees and customers above everything else and better than anyone else.
AMC Core Values: Caring. Committed. Honest. Innovative. Professional. Respectful.
AMC Service Standards: We are AMC. We are the company’s most important resource. We commit ourselves to serve each customer with genuine care and with respect for his or her decision to do business with us. We also commit ourselves to treat each other with respect and with appreciation for the individual and collective contributions that make AMC strong. By adopting these standards, we commit ourselves to know them, to own them, and to use them so that in serving our customers and coworkers, we will always:
- Anticipate and prevent problems before they occur and complaints before they are voiced.
- Respond promptly and politely to telephone calls and correspondence within twenty-four hours.
- Respond positively to customer and coworker requests; avoid negative words and work to find a satisfactory solution.
- Maintain a professional appearance.
- Represent our company positively; always communicate concerns in privacy, knowing that our words and actions determine how we are viewed.
- Remember that the cleanliness of our facilities is the responsibility of each of us.
- Practice empathy in all situations.
- Foster teamwork by presenting solutions rather than voicing problems.
- Make service seamless; everyone is best served with the fewest possible handoffs.
- Listen carefully to a problem or concern before reaching a conclusion or offering a comment.
- Engage customers and coworkers politely; maintain eye contact and use names when possible.
- Smile-we’re on stage!